|Frequently Asked Question|
Who is Abetta Cars?
We are a London based Private Hire, Minicab company providing an excellent service at competitive prices. Whether you are a private traveller, Executive, VIP or travelling in large Groups, our business will cater for all your needs. We specialise in airport and cruise transfers long distance work and sightseeing tours.
Q: How do I make bookings?
A: You can book online or ring 24 hours a day or email us your booking inquiry.
Q: What area do you cover?
A: Our coverage is UK wide, provided either the pick up or drop off address is within London or the Home Counties. For London Airport Transfers we can pick up and drop off anywhere in the UK.
Q: Which airports do you cover?
A: We cover all major London Airports and offer pick up and drop off facilities from other UK airports, with our meet and greet service.
Q: What type of vehicles do you have?
A: We have a range of vehicles from saloon cars to MPVs, executive and luxury cars. to view click on the vehicles from the menu.
Please note vehicles pictures on this site are for reference only.
Q: How can I pay for this service?
A: We accept all major credit cards which carry a small admin charge. If you prefer you can pay cash to the driver.
Q: Can I pay in cash?
A: Yes you can.
Q: What if my flight is delayed? Will I be charged extra?
A: The office regularly monitors flight arrivals and instruct drivers to go inside the airport building according to the actual landing time.We do NOT charge any extra if your flight is delayed.
Q: Where do I meet my driver when I arrive at the airport?
A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport or in "The Arrivals Hall" at all other airports or ports.
Q: What if I cannot locate my driver?
A: Call us on 44 (0)208 445 1111 quoting your transfer order reference or your name and our experienced staff will be pleased to assist and connect you with your driver.
Q: Is your company licensed?
A: Yes, we are a licensed company and comply fully with the regulations set by the PCO(Public Carriage Office and TFL).
Q: Will I have to pay only your quoted price?
A: Generally, you will only pay the quoted price. It is very rare that extra charges are added, and you would be informed about them beforehand.
Q: Do the quoted prices refer to per person or per vehicle?
A: You will not be sharing the vehicle with anybody else, unless you are making bookings for a group. In any case, the vehicles we provide are for your sole use and you will pay per vehicle.
Q: How long before I need the car should I make my booking?
A: Earlier bookings are always better, we suggest you book 24 hours before, however depending on circumstances, for last minute or emergency bookings we can usually supply a vehicle.
Please call us on our hotline +44 (0)208 445 1111.
Q: I am not familiar with online booking. Can I book by phone?
A: We have a simple process for online booking. You may also call our reservations phone line, +44 (0)208 445 1111 if you prefer to speak with our reservations staff who will be pleased to assist.
Q: What if I am booking for a party of over 8 passengers?
A: We can provide vehicles for any number of people. Please be certain to indicate the correct number of passengers and the amount of luggage when you fill out the special form.
Q: What if I arrive in the middle of the night?
A: We will provide the service you need anytime as we work on a 24/7 basis with no extra charges. However, on certain days, there will be an extra charge: Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day.
Q: What if the flight arrives early?
A: There’s nothing to worry about. We at the office monitor flight arrivals and drivers go inside the airport building according to the actual landing time of your flight.
Q: What are your normal extra charges?
A: After the free-period waiting time (45 minutes from landing of the flight), we charge £5.00 every completed 15 minutes.
Q: Will I have to make advance payment?
A: No. We do not require advance payment if you want to pay cash. However, we may need your credit card details to serve as security for the booking.
Q: Can I cancel my booking?
A: Yes, you can cancel a booking. Please see our Terms of Business: cancellations.
Q: Suppose my flight is cancelled, what will happen?
A: Please call us immediately on 44 (0)208 445 1111 quoting your booking reference number or your name and our experienced staff will be able to assist. We will also know from our flights monitoring about the cancellation, no driver will have been despatched, and we will be pleased to re- arrange for your rescheduled transfer.
Q: Suppose the flight is diverted and lands in another airport, what will happen?
A: Please call us immediately on 44 (0)208 445 1111 quoting your booking reference number or your name. Unless you instruct us to meet you (or your passenger) at that airport, we will not despatch a driver. Your authorisation is necessary because additional charges for the extra mileage will be levied.
Q: Suppose I miss the flight, what happens?
A: Please call us immediately on 44 (0)208 445 1111 quoting your booking reference number or your name. If we have despatched the driver, the full terms and conditions shall apply and you will have to pay the “No Show” charge. If you contact us before we despatch the driver, we can re-book your airport transfer without extra charges.